I Completed a Purchase but Didn’t Get the Item

This can mean one of two things:

Scenario 1:

You completed the payment and you got a notification page, email, or SMS from Coda saying that your transaction is complete, but didn't get your item. This means that the game/app had a problem fulfilling your order. But do not worry, we'll have a record of your transaction and will help fix the problem by asking the game/app provider to manually fulfill your order.

Scenario 2:

You completed the payment, but you got a notification page, email, or SMS from Coda saying that your transaction has expired without being completed. In this case, it is possible that there was a connection problem between the payment channel and Coda -- so you paid, but the payment channel had a problem notifying Coda of this. Again, don't worry: we'll work with the payment channel to investigate and fix the problem by manually fulfilling your order or issuing you a refund.

Please send the following information so that we can help diagnose the problem and resolve it for you:

Time of Transaction:
Phone Number or Email:
Game/App name:
Success/Failure notification that you received from Coda:

Please send the data above to this form.
We apologize for any inconvenience.